Returns & Exchanges
Returns & Exchanges
We hope you love your order — but if something’s not right, we’ve got you.
⏱️ Return Window
You have 14 days from the day you receive your order to request a return or exchange.
🔁 What Can Be Returned?
To be eligible for a return, items must be:
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Unworn and unwashed
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In original packaging with tags still attached
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Free of stains, scents, or signs of wear
Unfortunately, we cannot accept returns on:
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Items marked “Final Sale”
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Gift cards
💸 Refunds
Once we receive and inspect your return, we’ll process your refund to the original payment method within 5–10 business days.
You’ll receive a confirmation email once your refund has been issued.
Note: It can take a few extra days for your bank to process the refund.
📦 Return Shipping
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Return shipping costs are the responsibility of the customer.
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If you received a faulty or incorrect item, we’ll cover return shipping — just contact us first.
🔄 Exchanges
Want a different size or color?
Just place a new order and return the original item — this ensures your preferred item doesn’t sell out while your return is being processed.
📬 How to Start a Return
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Email us at return@kloevercph.com with your order number and reason for return
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We’ll reply with return instructions and the return address
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Send your item back to us
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Sit tight — we’ll email you once the return has been processed
Still have questions?
Reach out to us via support@kloevercph.com directly. We're here to help.
