Return & Exchange
Returns & Exchanges
We hope you love your order — but if something isn't quite right, we've got you covered.
⏱️ Return deadline
You have 14 days from the day you receive your order to request a return or exchange.
🔁 What can be returned?
To be eligible for return, the item must be:
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Unused and unwashed
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In original packaging with tags still attached
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Free from stains, odors or signs of use
Unfortunately, we cannot accept returns of:
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Items marked as “Final Sale”
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Gift card
💸 Refunds
Once we have received and inspected your return, we will issue a refund to the original payment method within 5–10 business days.
You will receive a confirmation email when the refund is completed.
Note: It may take a few extra days for your bank to process the amount.
📦 Return shipping
Return shipping costs are paid by the customer.
If you have received a defective or incorrect item, we will cover the return shipping — just contact us first.
🔄 Exchange
Do you want a different size or color?
Simply place a new order and return the original item — that way you can be sure that your desired item will not be sold out while your return is being processed.
📬 How to make a return
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Send an email to support@kloevercph.com with your order number and the reason for the return.
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We will send you return instructions and return address.
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Send the item back to us
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We will notify you by email when the return has been processed.
Do you still have questions?
Contact us at support@kloevercph.com — we're here to help.
