Clover CPH ApS

Sankt Peders Strade 45B, 2

1453 Copenhagen K

CVR: 45800687

Info@Klovercph.com

Payment

Kløver CPH accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay. Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT.

We accept payment with Anyday.
The amount will only be charged to your card when the item is shipped.
When you choose to pay with Anyday, the first payment will be deducted when the item is shipped. After that, you will pay your monthly payment on the last business day of the coming month, and three months ahead.
No fees or interest will be charged on your purchase if you pay on time. If you return your purchase, the agreement with Anyday will automatically terminate.

Discount codes cannot be combined with discounted items.

Delivery

We ship to all of Denmark. Your order is delivered through GLS and Instabox with an expected delivery time of 1-3 business days (Extended delivery time may occur during busy holidays. You will always receive a track and trace number so you can follow your package from our warehouse to your home.

Right of complaint

There is a 2-year right of complaint according to the Danish Sales Act. Our right of complaint applies to defects in material and/or manufacturing that are not stated in the product description. You can get the product's money back or a discount on the price, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must complain within a “reasonable time” after you have discovered the defect/fault.

Refund

If it is a refund, please include bank information in the form of registration number and account number so that the agreed amount can be transferred.

Return

If you wish to return an item, you can purchase a return label through our returns portal, which you will find under Returns & Exchanges . It is possible to choose a different return solution than ours, however, we recommend that you continue to use track & trace, as you are responsible for the package being delivered to us. We do not accept packages delivered to parcel shops.

You are responsible for the shipping cost of the return. If you are returning from outside of Denmark, please do as stated below. It is important that you include your order number in the package.

We only receive packages that are shipped directly to the address.

Returns are handled by contacting: support@kloevercph.com

Uncollected packages

For uncollected packages, you will be charged a fee of DKK 40. If the package is to be resent, any new shipping costs will be covered by the customer.

Right of withdrawal

It is not possible to get a refund for your return label if your return deadline has passed. We therefore recommend that you check when you picked up your package. If you are in doubt about this, our customer service is always ready to help you. You can contact us at Info@Klovercph.com

If you want an extended return period in connection with a gift, this must be agreed upon before purchase. If not agreed upon before purchase, or stated in your order, the conditions for the normal return period apply.

You must bear the direct costs associated with the return yourself.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the goods as if you were trying them on in a physical store.

If the item has been tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase price back. In order to receive the full purchase price back, you must test the item without actually using it.

Complaints options

If you wish to complain, you are always welcome to contact Kløver CPH. If we cannot find a solution, you can submit a complaint to the Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaints Resolution via www.naevneneshus.dk .

If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform.

The platform can be found here: http://ec.europa.eu/odr .

If you file a complaint here, you must provide our email address: Info@Klovercpch.com